Job Title: Process Engineer 4 Duration: 6 Month contract; chance to extend/convert to full time. Location: Charlotte, NC (HYBRID) Pay: $60/HR Industry: Financial Required Qualifications: 4+ years of experience Communication skills Powerapp experience is highly preferred.

Microsoft office (macros would be good but not needed in Excel) Job Responsibilities: Support complex incident and problem management for Commercial Banking Operations (CBO) Be responsible for communicating to a broad audience about risk events to ensure CBO is compliant with Enterprise policies related to event management and operational loss reporting Analyze, document and communicate root cause, resolution and preventative actions Partner closely with CBO managers and senior leaders, as well as Risk and Control teams Perform analysis of data collected through incident escalations and produce reporting based on needs of business partners Incident reports may get communicated up to higher level executives Communication is very important so that reports can be executive facing and also properly describe the nature of the incident